Returns & Refunds (if applicable)
You may cancel your rental order subject to the following cancellation fees and policies:
(a) If you cancel fourteen (14) or more days in advance of the Designated Delivery Date, there is no cancellation fee and you will receive a full refund issued to the payment card you used for the order.
(b) If you cancel less than fourteen (14) days but more than seven (7) days in advance of the Designated Delivery Date, you will not receive any refund, but you will receive a full credit to your Zest account for the Rental Fee associated with the cancelled order. This credit can be applied to any future Zest rental.
(c) If you cancel seven (7) or fewer days in advance of the Designated Delivery Date and you Accessory has not already been shipped by Zest, you will receive a credit to your Zest account for the Rental Fee associated with the cancelled order, minus a cancellation fee of $10.00.
(d) Zest typically ships your Accessory two (2) business days prior to the Designated Delivery Date and any cancellation after the Accessory will not result in any refund or credit.
(e) Gift cards are non-returnable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please send an email to email@example.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. Send an email to firstname.lastname@example.org and send your item to: 2324 E. 5th Street
Charlotte, NC US 28204
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.